Shipping Policy

Thank you for visiting and shopping at ConvenienceStore7. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-15 business days. Some orders maybe shipped or delivered on weekends or holidays. On the other hand , the delivery of some orders may be delayed or or take some extensive time because of COVID-19 situation.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method	Estimated delivery time	Shipment cost
Germany	7-15 Days	Free

 

Delivery delays can occasionally occur.

Shipment to P.O. (Post Office) boxes 

Conveniencestore7 ships to addresses within Germany, the Netherlands, the Benelux countries and the rest of Europe 

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

Conveniencestore7 is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Conveniencestore7 is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the Europe.

Returns Policy

In most cases we refuse to provide any Returns and Allowances due to the fact that we act as "Third Party" in the business transaction. The products that are ordered by the customers are strictly "Personalized". When a product is "Personalized" this means that the customer has already made a choice about his/her preferences. Return and Refund will only be available due to the following to 2 reasons :

(1) If product is damaged 

(2) If the product is lost.